Professional-webdesigners.com Fraud - How the Negative Campaign Has Failed

Every successful business has to deal with negative campaign at some point of time. In most cases these campaigns are run by people with vested interests. For the first time we have become victims to such a campaign. It caught us completely unaware that such a false propaganda is being run. The campaign has been initiated to malign our image by terming professional-webdesigners.com fraud service provider. We severely condemn such an act though it has failed miserably without causing any damage to our organization. Here is why this campaign has failed.

No Business Loss

This campaign was aimed at denting our corporate image but it has failed. We haven’t witnessed any business loss since this campaign was initiated against our firm. On the contrary we have witnessed a surge in our clientele and have got projects from all over the world. This has been due to our hard work that the team puts in delivering attractive and interactive websites and application to our clients.

Client Satisfaction

We continue to enjoy the trust and faith of our clients who have always played a vital role in our success. We have always tried to build long term relationship with our clients. Our team members are determined to satisfy the needs of the clients and guarantee them maximum Return on Investment. Clients have spread the word about our services within their business circle and recommended our services to others.

Positive Reviews

We were overwhelmed when some of our clients approached us with encouraging professional-webdesigners.com review. These reviews have highlighted our hard work and how we have always ensured the best possible solution for our clients. We have marketed these in our testimonials section and also in the social media. This is one of the most potent marketing strategies and has offered us quality leads.

How We Are Dealing With Allegations of Professional-webdesigners.com Scam

In the world of business success is often accompanied by negative campaigns to malign your brand. During the recent past we have been victim of such a campaign. There have been posts in online forums with titles such as professional-webdesigners.com scam and professional-webdesigners.com fraud. The sole motive behind this campaign is to tarnish the brand identity that we have created over the last five years. The fact that our business has grown at a brisk rate in the last five years hasn’t gone too well with some of our rivals who have been publishing complete misleading information about our brand for some time now.

Not Chasing Such Comments

At the first instance when these campaigns met our eyes our management took a decision not to chase them or counter them. The fact is most of what is being said and posted online is completely false and thus we have no business in defending ourselves in such platforms. Countering such kinds of allegations is a complete loss of time and effort and this doesn’t make any business sense to us.

Explaining Our Position to Clients

One of our valuable clients was the first to spot this campaign and informed us of the same. Since then many other clients have also asked us about these complains. While some have been out of concern for our reputation some clients have also become apprehensive about our services reading such comments. In all cases we have explained our position to those who have asked us to comment thus clearing any doubts that might have cropped up.

Achieve Higher Goals

Achieve higher growth and creating a strong foothold in the market is the perfect answer to such campaigns that are being carried out against us. We are committed to work hard and offer high quality services to our customers. Such campaigns don’t hurt the moral of our team members and in fact pump them up to strive for more and make the firm a market leader in this industry.

Five Step Strategy to Deal with AMS Technologies Complaint

Like all Internet Marketing firms at AMS Technologies, Kolkata we also receive complaints from the clients. It is important that these are resolved fast and in a positive manner. We have a devised a five step strategy to deal with AMS Technologies complaints. This strategy has helped us maintain a high customer retention rate of over 90% and here we are talking about more than 500 clients spread across 22 countries. Let us now take you through our five step strategy.

1. Communicate – It starts with communication where we listen to what the client has to say. We lend a patient ear and also ask relevant questions related to the problems. In many cases there is miscommunication that leads to client dissatisfaction and thus we stress on the communication part.
2. Apologize – As a client centric organization we offer an unconditional apology to the client. It helps in pacifying them for the time being and also helps us get a second chance to work on the project. Engaging in arguments and blame game doesn’t yield any results and hence we stay away from these.
3. Analyze – It is important to analyze the problem and figure out where the team has gone wrong. It might be a silly unintentional error or lack of awareness about the latest technology and approach.
4. Act – Once we have analyzed the problem it is time to act and rectify our mistakes. It might be small issue with the campaign or the design or it might need starting from the scratch. Whatever the need we ensure that the clients exact needs is met both in letter and spirit.
5. Inform – When we have taken corrective measure it is time to inform the client of the same. We again offer our apology to the client and present to them the new campaign or product. If they still have issues we are always willing to rework on the project.

This five step strategy has helped us in dealing with unhappy clients successfully and also retaining them for the future.

AMS Technologies Scam - How We Are Handling Negative Campaign

You know it happens to many successful business and you feel it is the order of the day. When it happens to your business you realize how severe the consequences can be. We have become victims of a negative campaign that is being run against us with the aim to malign our brand image. A person who claims to one of our disgruntled clients has gone ahead a posted on a blog the key phrase ‘AMS Technologies scam’. What does it tell? The intentions are clear – malign the name of the firm and draw direct or indirect benefits out of it. This incident has acted as a huge learning experience for our team and we are handling it carefully.

Serve Clients Efficiently

Clients are the biggest asset for our business and hence we are committed to serving them efficiently. As long as we continue to enjoy the faith and trust of our clients such negative campaigns would have limited impact on our business. Satisfied clients keep recommending our services within their business circle and we have got quality leads from our existing clients.

Encourage Clients to Write Reviews

One of the best ways to counter negative reviews is with positive ones. Thus we always encourage clients to write AMS Technologies client review. We never interfere with what they have to say about our business and ensure they take a neutral stand. We market these reviews through our Testimonials page and also on our Social Media handles and this helps in reaching out to potential customers.

Set High Goals

The reason such campaigns have been launched against us is to dent our image and halt our growth. It might have limited success in stopping a few potential clients from avoiding our services. But with an aggressive marketing campaign and setting higher goals we are nullifying the impact of such a campaign. We would continue to strive for more and achieve higher goals.