Tuesday, December 24, 2013

What Do AMS Technologies Learn From their Clients Feedback

As a fast growing web development and Internet marketing company we need to constantly push the envelope of services higher. Better solutions, better services and meeting the needs of the clients’ day in and day out is the only way to survive in this highly competitive industry. What helps us in this endeavor is customer feedback. Whenever we are undertaking a project we involve clients actively in it and ask them to provide us with their feedback. An AMS Technologies feedback often offers us interesting insights into our services and helps us improve upon them considerably. Let us give you an insight into what we learn from customer feedback at AMS Technologies and Professional-webdesigners.com Kolkata
  • Customers know more about their industry and competition that we do. Thus have constant input from the customer on a project helps in shaping it to their liking. We proactively reach out to our customers and seek their feedback at every stage of the process. This model has helped us reduce custom dissatisfaction level considerably and also reduced time spent on re-work.

  • Feedback gives us an alternative perspective into the project. Often it so happens that our team would look into the project from a certain angle and not thinks of other options with designing or execution. Customer feedback on such occasions gives us an alternate view on the project and taken into account the pros and cons of both we decide upon a path that is beneficial.

  • Customer feedback doesn’t let us settle down in our comfort zone and this proves to be one of the biggest advantages as it always keeps the team up on their toes and helps in developing their skillset. Settling in a comfort zone can be very dangerous for any service provider in a fast changing industry where changes are taking place at the blink of an eye.

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